Choosing a Registered NDIS Provider – Frequently Asked Questions

Not all NDIS providers are the same. Here's what to know before you choose.

What is a registered NDIS provider?

A registered NDIS provider is a person, business or organisation approved by the NDIS Quality and Safeguards Commission to deliver NDIS supports. Registered providers must meet quality and safety standards and follow the NDIS Code of Conduct.

Why should I choose a registered NDIS provider?

Choosing a registered NDIS provider gives participants and families more confidence that the provider meets required quality and safety standards. This is especially important for participants with complex needs, high-intensity support, community nursing, SIL, personal care or vulnerable circumstances.

Are all NDIS providers registered?

No. Some providers are registered and others are unregistered. The NDIS Code of Conduct applies to both registered and unregistered providers, but registered providers must meet additional requirements.

Do NDIA-managed participants need registered providers?

Generally, NDIA-managed participants must use registered NDIS providers for their funded supports. Plan-managed and self-managed participants may have more flexibility, depending on their plan and circumstances.

What questions should I ask before choosing an NDIS provider?

Ask these questions before choosing a provider:

• Are you registered with the NDIS Commission?
• What services do you provide in my area?
• Can I choose my support worker?
• How do you manage complaints?
• How do you train your workers?
• What happens if a worker is unavailable?
• How do you protect participant safety?
• Can you support my cultural and personal preferences?

Why is provider quality such a big issue in the NDIS?

Provider quality matters because participants rely on support workers and providers for personal care, independence, safety and community access. Poor provider behaviour can lead to missed supports, wasted funding, unsafe care and loss of trust. This is especially serious in remote communities where participants may have fewer provider choices.

What makes CCNA Care a trustworthy NDIS provider?

CCNA Care focuses on respectful communication, participant choice, reliable support, safety and healthcare-informed care. Our background in healthcare staffing helps us understand compliance, worker standards, documentation and the importance of matching the right people to the right support needs.

How do I change to CCNA Care as my NDIS provider?

You can contact CCNA Care and explain your current supports, your NDIS plan, your goals and why you are considering a change. The team can help you understand the next steps and discuss whether CCNA Care is suitable for your needs.